Acceptable Use Policy

1. General guidelines

You are solely responsible for your activity through the Service and for ensuring it complies with all applicable laws and regulations, with this AUP, and with the terms of service of any website, platform or system you access. You must also respect the rights of others, including their privacy and intellectual property.

2. Prohibited activities

You must not use the Service to engage in, facilitate, or attempt any of the following:

• Any illegal or unlawful activity, including fraud, identity theft, phishing, hacking, cybercrime or unauthorized access to systems, networks or data.
• Distributing or hosting malicious software, including viruses, worms, trojans, ransomware, spyware or other harmful code.
• Launching or taking part in denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks, network flooding, or any activity that interferes with the performance or integrity of any network or system.
• Attempting to breach, circumvent or test security measures, or accessing accounts, systems or data without authorization.
• Automated data collection or scraping that violates applicable law or the terms of the target, or that is performed without the consent required by law.
• Sending spam, bulk or unsolicited messages, chain letters or unsolicited marketing of any kind.
• Deceptive, fraudulent, misleading or otherwise unethical business practices, including identity spoofing and manipulation.
• Distributing, hosting or linking to content that infringes intellectual property rights, such as pirated software, counterfeit goods or unauthorized digital content.
• Hosting, distributing or transmitting sexually explicit content, and in particular any content that exploits or endangers minors — which is strictly and absolutely prohibited.
• Distributing content that promotes or incites violence, terrorism, extremism, hate speech, discrimination or harassment.
• Any activity that harms or threatens minors in any way.
• Cryptocurrency mining or other resource-intensive activity without our prior written permission.
• Port scanning, stress testing, brute-force attempts or vulnerability scanning against systems you do not own and are not authorized in writing to test.
• Re-exposing an address issued to you as an open proxy, open relay, Tor exit node or public traffic-exchange endpoint. This gets the address blacklisted, which ends its usefulness for everyone.
• Sharing or reselling your credentials outside your organization, unless you have a reseller arrangement with us in writing.
• Using the Service in, or for the benefit of, a country, territory or person subject to comprehensive economic sanctions, or in any other way that breaches applicable sanctions or export-control law.

3. Security responsibilities

• Keep your account credentials, API keys and proxy access details confidential.
• Use strong, unique passwords and update your security measures as needed.
• Promptly report any suspected security breach or unauthorized use of your account to [email protected].
• Do not share, lease or resell your access in a way that enables others to bypass this AUP.

4. Fair use and bandwidth

Some plans are subject to fair-use or bandwidth limits described at the point of sale. You must not use the Service in a way that places an unreasonable or disproportionate load on the network, degrades service for other users, or circumvents technical limits. We may apply rate limits or shaping to protect overall service quality.

5. Enforcement

We may investigate suspected violations of this AUP and cooperate with affected parties, our Infrastructure Partners and law enforcement. Where we reasonably believe a violation has occurred, we may, without prior notice, suspend or terminate your access, withhold or reverse provisioning, and refuse refunds. Serious or repeated violations may result in permanent removal from the Service.

6. Reporting violations

If you believe the Service is being used in breach of this AUP, or you wish to report abuse, please contact us at [email protected] with as much detail as possible (including relevant IP addresses, timestamps and a description of the activity).

We aim to acknowledge abuse reports within one (1) business day and to complete a first assessment within five (5) business days. Where a report shows serious or ongoing harm — in particular anything involving minors, live intrusion or an active attack — we act immediately and do not wait for that assessment. We will tell you the outcome to the extent that confidentiality and data-protection law allow.

7. Cooperation with law enforcement

We will cooperate with valid legal requests from law enforcement and regulatory authorities. Because we do not log the content of proxy traffic, the information we can provide is limited to the account and metadata described in our Privacy Policy.

8. Amendments

We may update this AUP at any time to address new forms of misuse or changes in law. Material changes will be communicated through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated AUP.

9. Contact

Questions about this AUP can be sent to [email protected]. Abuse reports should go to [email protected].