Terms of Service

1. Acceptance of these Terms

By accessing or using any part of the Service you accept these Terms in full. If you are entering into these Terms on behalf of a company or other organization, you represent that you have the authority to bind that organization, and "you" refers to that organization.

If you do not agree with any part of these Terms, your sole remedy is to stop using the Service.

2. Definitions

"Service" means the proxya.co website, dashboard, API and all proxy products and related services we provide. "Account" means the registered profile through which you access the Service. "Order" means any purchase of a proxy plan, subscription, bandwidth or other product. "Content" means any data, text or material transmitted through the Service. "Upstream Provider" means the third-party infrastructure partners from whom Proxya sources proxy capacity as an authorized reseller.

3. Eligibility and account registration

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service. The Service is not available to anyone previously suspended or removed from it.

To purchase products you must register an Account and provide accurate, current and complete information. You are responsible for keeping your credentials confidential and for all activity that occurs under your Account. You must notify us immediately at [email protected] if you suspect any unauthorized use of your Account.

4. Description of the Service

Proxya provides access to residential, ISP, datacenter, dedicated and other proxy products sourced from reputable Upstream Providers. We operate as an authorized reseller and account-management layer: we provision access, manage billing, and provide support, while the underlying IP capacity is delivered through our Upstream Providers.

We may add, modify, suspend or discontinue any feature or product at any time. Specifications such as location coverage, pool size and speed are provided in good faith and may vary depending on Upstream Provider availability and network conditions.

5. Acceptable use

Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree to use the Service only for lawful purposes and in compliance with all applicable laws and with the terms of the destinations you access.

We reserve the right to investigate suspected violations and to suspend or terminate access immediately, without refund, where we reasonably believe the Service is being misused.

6. Orders, pricing and payment

Prices are displayed on the Service and may be updated from time to time. The price applicable to your Order is the price shown at the time of purchase. Unless stated otherwise, prices are exclusive of any taxes, levies or duties for which you are solely responsible.

Payments are processed by third-party payment providers (for example card processors and cryptocurrency gateways). By submitting payment you authorize us and our payment partners to charge the applicable amounts. Account balances and prepaid credits are not interest-bearing and have no cash value beyond their use within the Service.

You agree to provide accurate billing information and confirm that you are authorized to use any payment method you submit.

7. Refunds

Refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. In short, because proxy resources — in particular dedicated and static IP addresses — are reserved for you the moment they are issued, IPs that have already been issued or activated and bandwidth that has already been consumed are generally non-refundable. Eligible refund requests within the stated guarantee window are handled as described in the Refund Policy.

8. Service availability

We aim to provide a high level of availability and target 99.9% uptime, but we do not guarantee that the Service will be uninterrupted, error-free or always available. Availability may be affected by maintenance, Upstream Provider conditions, network events and factors beyond our control.

Where reasonably possible, planned maintenance will be announced in advance. We are not liable for losses arising from service interruptions outside our reasonable control.

9. Customer responsibilities

• Keep your account credentials and API keys secure and do not share them with unauthorized parties.
• Ensure that your use of the Service, and of any data you collect through it, complies with applicable laws and the terms of the websites and services you access.
• Do not resell, sublicense or redistribute the Service without our prior written consent.
• Cooperate with reasonable requests relating to security, abuse prevention and verification of your identity or use case.

10. Suspension and termination

We may suspend or terminate your Account or access to the Service at any time, with or without notice, if you breach these Terms or our policies, if required by an Upstream Provider or by law, or to protect the integrity and security of the Service.

You may stop using the Service and request closure of your Account at any time by contacting support. Termination does not entitle you to a refund except as set out in the Refund Policy. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability and indemnities) will survive.

11. Intellectual property

The Service, including its software, design, text, graphics, logos and the "Proxya" name, is owned by or licensed to Proxya and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable and revocable right to use the Service in accordance with these Terms.

You may not copy, modify, distribute, reverse-engineer or create derivative works from any part of the Service except as expressly permitted in writing or by applicable law.

12. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that any particular IP, location or pool will be available, unblocked, or suitable for a specific target.

You are responsible for determining whether the Service is appropriate for your use case and for complying with the rules of any destination you access.

13. Limitation of liability

To the maximum extent permitted by law, Proxya and its operators, partners and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or business, arising out of or relating to the Service.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the Service will not exceed the total amount you paid to us for the Service during the three (3) months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to indemnify and hold harmless Proxya and its operators, partners and Upstream Providers from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of your use of the Service, your Content, or your breach of these Terms or of any applicable law.

15. Privacy and data protection

Your use of the Service is also governed by our Privacy Policy and, where applicable, our Data Processing Agreement, both incorporated into these Terms by reference. We do not inspect or store the content of traffic routed through our proxies; we process only the data described in the Privacy Policy.

16. Changes to the Service and to these Terms

We may update these Terms from time to time. When we make material changes we will take reasonable steps to notify you, for example by email or through a notice on the Service. Changes take effect on the date stated in the updated Terms. Your continued use of the Service after that date constitutes acceptance of the revised Terms.

17. Governing law and dispute resolution

The parties will attempt in good faith to resolve any dispute informally before pursuing formal proceedings. To begin, contact us at [email protected] with a description of the dispute.

Any dispute that cannot be resolved informally will be settled by final and binding arbitration conducted in the English language, on an individual basis only. To the extent permitted by law, you and Proxya waive any right to participate in a class or representative action. Nothing in this section prevents either party from seeking injunctive relief to protect its intellectual property or to stop misuse of the Service.

18. General

These Terms, together with the policies referenced in them, constitute the entire agreement between you and Proxya regarding the Service. If any provision is held to be unenforceable, the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor or affiliate. Neither party is liable for failure or delay caused by events beyond its reasonable control (force majeure).

19. Contact

Questions about these Terms can be sent to [email protected] or through the contact options on proxya.co.